Field Service adds the ultimate touch to a complete post sales customer service and support operation. Product sales, customer retention and brand positioning are reinforced by a solid Field Service offering.

S&C´s Field service division specializes in helping sales-oriented organizations to provide since day one a nationwide professional support services during the life cycle of the product. This may include:

• Warranty support.
• Extended warranty services
• Installation
• Break down and on-site fix service contracts.
• Call Center support
• Spare parts management
• Software updates
• Professional services
• Mission Critical 24 x 365 availability
• Managed services

If you are planning to start operations in Mexico or looking for a strong and experienced partner to reduce operational costs and complexity and increase the quality of post sales support, S&C may help you to plan and deliver a nationwide support program for your product, providing full scale, top quality professional service at the lowest cost available.

S&C has been in the Mexican market for 28 years, working closely together with manufactures providing field service as well as post-sale support. During this time ,we have developed the logistics , procedures and organization to support your product anywhere in Mexico and selected locations in South America

We actually supply complete Field Service Operations to many leading companies in the storage, server, communications and POS industries, servicing more than 100,000 devices throughout Mexico, from large mission critical installations to POS devices and printers in remote locations.

S&C can create the right model to fit your needs. If you have a sales distribution network which provides first level support or an in-house engineering force, we can create the right combination of services to assure your customers availability of parts and trained personnel, allowing you to reduce your  investments and headcount, increasing your response and quality of service.

Field service can become a new revenue stream for local operations, not a stream of unexpected problems and expenses.

Our shared revenue business model can help your organization to increase its profitability and reinforce its positioning versus the competition, ensuring customers a superb post-sale experience and a lower cost of ownership.

Providing first class service requires a large investment, time and volume. S&C have made these investments for you, allowing you to focus on sales.